I accidentally clicked on “Delivered” without delivering the order. What can I do?

If you accidentally clicked on "Delivered" without actually delivering the order, don't worry. There are steps you can take to resolve the situation. Please follow the guidelines below:

1. If You Have the Product:

If you have the requested product to trade, you can initiate the trade in-game with the buyer just as you normally would. Proceed with the transaction as usual to complete the order.

2. If You Don't Have the Product:

If you no longer have the product to trade or you have run out of stock, follow these steps:
    a. Communicate with the Buyer:
- Reach out to the buyer and explain the situation. Let them know that you accidentally marked the order as "Delivered" without actually delivering the product.
    b. Request a Refund:
- Ask the buyer to click on the "Request refund" option. This will initiate the refund process.
    c. Agree to Refund:
- As the seller, you should click on the "Agree refund" option to confirm the cancellation of the order and proceed with the refund process.

NOTE: Remember, it is important to maintain open communication with the buyer throughout this process to ensure a smooth resolution. Do contact KALEOZ Support for further assistance.