What is auto-reply and how do I setting it up?

Auto-reply is a feature that is available for sellers to use in Kchat. When enabled, an auto-reply message will be sent once the buyer initiates a conversation via KChat.

How do I enable the auto-reply feature?

Step 1: Go to the KChat Settings page.

Step 2: Enable auto-reply at the bottom of the page.

Step 3: Customise the contents of your reply (up to 500 words).

Step 4: Click "Save" once done.