Step 1: Proceed to "My Orders", then select the order.
![](https://kaleoz-kchat.seagmcdn.com/guide_content/images/prod/202211/oss-fa3dc8374953459bd0b536997144ccaa.jpg?x-oss-process=image/resize,m_fill,l_1000)
Step 2: Select "Request Refund".
![](https://kaleoz-kchat.seagmcdn.com/guide_content/images/prod/202211/oss-527b524f19fe90da4fcdefc63a319580.jpg?x-oss-process=image/resize,m_fill,l_1000)
Step 3: You can modify the refund amount before submitting.
![](https://kaleoz-kchat.seagmcdn.com/guide_content/images/prod/202211/oss-9e0de4ba046213e0766435c73110bd8a.jpg?x-oss-process=image/resize,m_fill,l_1000)
REMINDER: Please ensure both parties have agreed with the refund request in order to eliminate any conflict.