I delivered the order to the buyer but the buyer insists that they did not receive the item(s). What can I do?

If the buyer has already submitted a request to the KALEOZ support team, an investigation will be carried out. Please note that you are required to provide ALL of the screenshots/video evidence related to the order delivery so that the investigation conducted can be fair and precise. Both parties will be notified by the KALEOZ support team once there is a resolution.