If the buyer has already submitted a request to the KALEOZ support team, an investigation will be carried out. Please note that you are required to provide ALL of the screenshots/video evidence related to the order delivery so that the investigation conducted can be fair and precise. Both parties will be notified by the KALEOZ support team once there is a resolution.
- Why choose KALEOZ?
- How do I sell items on KALEOZ?
- How do I withdraw my earnings?
- Can I change my account currency?
- Changing my email address and/or mobile phone number
- Why is my KALEOZ account suspended?
- How do I reset my password?
- How do I enable browser notifications for KChat?
- How do I change my region setting?
- How do I edit my account information?
- I’ve made my payment via bank transfer but my order is still unpaid.
- How do I cancel an order that has already been paid for?
- How do I verify my phone number?
- How do I unlink my SNS account? (Facebook/Twitter/Google/VK/QQ)
- Why is my KALEOZ account locked?
- Why do I have to submit a self-portrait with ID card for seller verification?
- How do I view my account transaction history?
- How do I register for a KALEOZ account?
- How do I contact KALEOZ Customer Service?
- How do I check my KALEOZ balance?
- What is KALEOZ Support? How do I contact them?
- How do I leave a message for KALEOZ? What is Support Message?
- What is KALEOZ Account Balance?
- Can I Change My Username in KALEOZ?
- How do I change my username?
- How do I change my password?
- How do I check my purchase history?
- Can I have multiple KALEOZ accounts?
- How do I delete my account?
- How do I cancel the account deletion request?
- Why I don't receive notification emails from KALEOZ?
- How to whitelist KALEOZ in Gmail?
- KALEOZ Gift Card FAQ
- How do I contact a seller?
- Paying for your order with Cryptocurrency on KALEOZ
- How do I make a purchase on KALEOZ?
- How do I Top Up my KALEOZ balance?
- The seller is uncontactable or not delivering within the stipulated delivery time. What can I do?
- I did not receive my paid order but the order details shows that the order has been delivered by the seller.
- What if the seller confirmed the delivery without giving anything? Can I further escalate the cancellation request?
- What happens if I have not received my order? Can I ask for a refund?
- Under what kind of circumstances can I request a refund for my payment?
- I have successfully cancelled an order. Where are my funds now?
- How do I identify a good seller?
- How do I rate a seller?
- What payment methods does KALEOZ support?
- I paid for my order. What should I do now?
- How do I pay for my order with my KALEOZ balance?
- When should I click "Confirmed received"?
- Why did my payment attempt fail?
- What happens if the order is not paid within the given time?
- Can I make orders from multiple different sellers in my shopping cart and check them out all at once?
- What can I do if the products or services delivered is different from the description?
- Why I can't top up my KALEOZ balance?
- Why can't I purchase products from certain games on KALEOZ?
- Can I get a refund or replacement for submitting an incorrect ID in my order?
- How do I cancel my unpaid order?
- How do I check my order details?
- Am I eligible for the in-game first-time top up bonus?
- How do I pay using ShopeePay on KALEOZ?
- How do I pay using Online Banking?
- Offline Payment by Internet Banking Transfer, ATM Transfer and Cash Deposit Machine
- How do I pay using Touch n Go eWallet on KALEOZ?
- What are Payment Processing Fees?
- Why is the transaction amount charged on my bank account/e-wallet different from the amount shown on my order?
- How do I track my order status?
- Paying with Razer Gold Wallet in KALEOZ
- Topping up your KALEOZ Balance with a Razer Gold prepaid card
- I did not get any SMS verification codes when processing payment. What can I do?
- Order Expiry in KALEOZ
- How do I manually request a refund for an order I already paid for?
- Is there a limit for how many items I can add to my shopping cart?
- Paying via Razer Cash with 7-Eleven/Physical Store
- How do I request refund for a "Waiting Confirmation" order?
- Is there a limit to the payment amount for a single order?
- I paid for my order, but why is my order status still not paid?
- Can I cancel the balance refund request while it's under processing?
- How to partially refund an order?
- FAQs: Credit/Debit card payment attempts failed
- Payment via Stripe
- How to Request a Refund for Stripe Payments (Credit/Debit Card)?
- When should I expect my refund?
- Sales Tax and Service Tax (SST)
- Prohibition of Illegal Activities for Sellers
- Seller Rules and Regulations
- Seller Withdrawal Fees
- The Premium Seller Programme
- [MALAYSIA] Local to Local - Lower Sales Fees Programme
- Seller Level Rating and Sales Fees
- Seller Assistant FAQ
- Why is my withdrawal transaction delayed?
- Becoming a trusted/reputable seller
- Creating an item listing
- How do I edit my product information?
- What should I include in my item descriptions?
- How do I check My Sales Orders?
- How do I contact a buyer?
- I accidentally clicked on “Delivered” without delivering the order. What can I do?
- I delivered the order to the buyer but the buyer insists that they did not receive the item(s). What can I do?
- How do I cancel an order?
- How do I withdraw my funds/earnings?
- Becoming a seller on KALEOZ
- Duplicate Listings Policy
- Is there an auto-reply feature?
- Setting up auto-replies
- Setting up quick replies
- Using quick replies
- Can I request for KALEOZ to make a new game listing if I can't find it on the website?
- Uploading delivery proof in the Order Log section
- I have delivered the order but the buyer did not confirm the delivery.
- Is there a notification when new orders come?
- How long should I keep the delivery proof?
- What should I do to an abusive review?
- How do duplicate an item listing? What is the "Duplicate" option?
- How can I edit multiple product listings at the same time? What is the "Multiple Edit" option?
- What is the "Close Store" feature?
- How do I respond to a buyer review?
- 5 Tips for KALEOZ sellers
- Sales Order Status Guide and Overview
- Product Promo Feature
- How do I check a buyer's purchase history?
- How do I refund an order to the buyer?
- How do I proceed with withdrawal verification?
- Where do I edit my bank account details?
- Why I can't submit a seller application?
- Do I have to register a Rapyd account to withdraw my income?
- What do I need to provide for the Know-Your-Customer (KYC) verification?
- How do sellers bind with multiple withdrawal bank accounts?
- How do I set the purchase limit for my listings?
- What shall I do before delivering the orders?
- Why my seller application has been rejected?
- How to sell items on KALEOZ Steam Market
- How to buy items on KALEOZ Steam Market
- STEAM Trade FAQ
- STEAM Account Authorization
- STEAM Transaction Restrictions
- How to contact Steam Support?
- KALEOZ Steam Market App FAQ
- How to unbind my Steam account?
- Game Account Selling Policy
- How to find my Sausage Man ID?
- How to find my PUBG Mobile Player ID?
- How to find my Game ID for Bullet Angel?
- How to find my Free Fire ID?
- How to find your User ID & Zone ID in Mobile Legend: Bang Bang (MLBB)?
- How to find my Business Registration No. for Counter:Side?
- How to buy Genshin Impact Genesis Crystals?
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