• Sales Tax and Service Tax (SST)

    Dear valued users, With the implementation of SST in Malaysia effective from 1st September 2018, SEA Gamer Mall Sdn Bhd will impose service tax on all taxable services rendered at KALEOZ.com from 1 January 2020, under the Service Tax Guideline on Information Technology Services dated 9 August 2018. What is Sales Tax? Sales Tax is a single-stage tax charged and levied: On taxable goods manufactured in Malaysia by a taxable person and sold by him (including used or disposed off); and On taxable goods imported into Malaysia What is Service Tax? Service Tax of 6% is a tax charged on: any provision of taxable services; made in the course or furtherance of any business; by a taxable person; and in Malaysia. Does KALEOZ.com charge Sales Tax? SEA Gamer Mall Sdn Bhd is NOT liable to be registered under the Sales Tax Act 2018, hence all Goods sold by KALEOZ.com is not subjected to Sales Tax Does KALEOZ.com charge Service Tax on Marketplace Service fees? SEA Gamer
  • Seller Rules and Regulations

    Seller must deliver within the stipulated delivery speed time using the delivery method stated in the listed item description. Seller must capture screenshot before and after each trade or record video as delivery evidence. The delivery evidence can be shared on the Order Details page at the Order Log section. For video evidence, you may email it to [email protected] with Subject Video Recording of Order KXXXX. All communication and correspondences must go through KALEOZ.com using Order Log messaging and KChat live chat system. Seller must not use KALEOZ to provide offsite and personal offer: All ITEM listing shall not contain any description of the seller’s contact information. NO personal contact shall be given to Buyer in KChat. For the offense of Rules 4.1 and 4.2, Seller will be given one warning ONLY. A second offense will result in immediate account suspension. Seller’s account balance and available balance will be frozen. KALEOZ.com reserves the righ
  • Seller withdrawal fees

    Fund withdrawal fees varies. Refer to the info below: Cut-off time is 11am. Withdrawal request after 11am will be processed on the next working day. All time stated is based on GMT +8 Kuala Lumpur time.
  • Premium Seller

    What is KALEOZ Premium Seller? KALEOZ exclusively selects premium sellers in recognition of their outstanding sales and customer service. As a Premium Seller, you will be identified by the "Premium Seller" badge shown on your store and listed product. What are the benefits of being a KALEOZ premium seller? You will be eligible to receive a Premium Seller badge that will prominently display with your qualifying listings. Improve the visibility of your product listings with the premium seller badge to boost shop exposure and increase conversion rate. Exclusive access to certain product listings like Google Play/iTunes Gift Cards/Fortnite etc. What happens if i fail to meet the premium seller requirement? If a Premium Seller fails to meet certain requirements for three (3) consecutive months, Premium Seller status will be removed. Therefore, sellers should also take aggressive actions to improve your performance in order to continue enjoying the benefits of the premium seller. Ter
  • [MALAYSIA] Local to Local - Lower Sales Fees Programme

    Lower Sales Fees Programme KALEOZ is launching a Local to Local - Lower Sales Fees Programme, which is available to all Malaysia’s sellers. Sellers who opt-in to this programme will get to enjoy lower sales fees on orders purchased by Malaysia’s buyers. Benefits of this programme Sales Fees Non-Participating Sellers Participating Sellers Local Orders 5% 2% Oversea Orders 5% 5% Note: 1. Sales fees are subjected to 6% SST. The rates shown above are before SST. 2. Local orders refer to orders that are paid in MYR. 3. Overseas orders refer to orders that are paid in other currencies ( USD, SGD, PHP, EUR, IDR, INR, etc). Example 1: Local order • Buyer is from Malaysia and paid the order in MYR. • Seller participated in the Lower Sales Fees Programme. • Selling price RM100. The calculation on the sales fee charged is as below: Selling Price RM 100 ( x ) Sales Fees rate(incl. 6% SST) 2.12% Sales Fees RM2.12 Selling Price RM 100 ( - ) Sales Fees -RM 2.12
  • Seller Level Rating and Sales Fees

    KALEOZ charges small Sales Fees of each item sold by default. These can be reduce by selling more and getting good ratings from buyers. Sales Fees may vary depending on the games/products.
  • FAQ for Seller Assistant

    How to recruit a seller assistant on KALEOZ? To recruit a seller assistant, please refer the steps below: Click on your username as displayed and choose “My assistant” from the drop down list. Insert the email address of the person you wish to recruit in the “User email address” box and click “Send Recruit Mail”. Once the recruitment email has been sent, the user will receive an invitation from you and the user is required to click “Accept” in order to become your seller assistant. What is a seller assistant & what they do? A seller assistant can assist in managing orders, product management and also chat with the buyers via KALEOZ chat. Does the seller assistant require a registered KALEOZ account? Yes, this is compulsory. Can a seller become a seller assistant of another seller? No, this is not allowed. Can a seller assistant apply to become a seller? Once you become an assistant, you’re not eligible to apply as a seller. Can assist
  • Why withdrawal transaction delayed?

    Withdrawal will be processed during normal working days(Monday-Friday) except National Public Holiday. Kindly refer to Malaysia Calendar. Should you have any inquiries, please do not hesitate to Contact Us
  • How to become a Trusted Seller?

    Any sellers can achieve Trusted Seller status. As long as you deliver orders on time and accurately, you will earn a good rating from buyers. This rating will then eventually earn you the Trusted Seller status as long as you consistently provide good services. Here is an example of a Trusted Seller. To check seller rating and the associated fees for cashing out, go HERE.
  • How to create an item listing?

    You can refer to this Video Guide.Step 1: Under "My Product", choose "Create new item".Step 2: Input the game name you wish to sell, select the item type and platform.Step 3: Input the item details clearly in the particular column. Select a cover photo for your product. You may click "Save and List Product" once you have done input all the details.
  • How do I edit my product information?

    Go to “My Products”, click on the gear wheel icon on the side and then “Edit item”. After you are done editing, click on “Save and post item” and you are good to go. Alternatively, you may click “Save as my item” to save as draft and post it later.
  • What should I Include in my item descriptions?

    Your items’ descriptions must be relevant and concise according to the item you’re selling. Please make sure that the information provided must be correct to prevent any possible misunderstanding or inconvenience to buyers. It is always good to include your online time and downtime in according to your local timezone so that the buyer would know when to expect you to deliver the items or respond to their KChat inquiries. Check HERE for seller rules and regulations.
  • How do I check My Sales Orders?

    To check your sales order history, you can do so HERE.
  • How do I contact the buyer?

    Communication between buyers and sellers can be done via the KALEOZ KChat by clicking the chat box icon below the buyer’s name.
  • Help! I accidentally clicked on “Delivered” when the order is not actually delivered yet. What can I do?

    If you have the desired product to trade, you may initiate the trade in-game with the buyer, and proceed as usual. If you currently do not have the product to trade, or you ran out of stock, you may ask the buyer to click on “Request refund”. Next, you as the seller may click on “Agree refund” for order cancellation.