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Regular Problems

  • FAQ for Sellers

    How to become a seller on KALEOZ? To become a seller, follow the steps below: Click on "Become a Seller" from the menus Read the seller identity verification carefully as highlighted in red below. All the information provided must be accurate as you are required to provide proof of identity via your legal ID before cashing out any of your earnings. Click on "Submit Seller Verification" and then wait for the KALEOZ support to proceed with your request. Within 24 hours, you will receive a notification regarding your application. Get ready to start selling! How to become a Trusted Seller? Any sellers can achieve Trusted Seller status. As long as you deliver orders on time and accurately, you will earn a good rating from buyers. This rating will then eventually earn you the Trusted Seller status as long as you consistently provide good services. Here is an example of a Trusted Seller. To check seller rating and the associated fees for cashing out, go HERE.
  • FAQ for Buyers

    How do I edit the information of my account? Users are allowed to update their profile data HERE Click “Edit” to modify the details and then “Save” once you’re done. How do I pay for my order with my Kaleoz balance? Buyers can check their top-up balance via the “Control Panel” to ensure the balance is sufficient for the order purchase. After confirming the balance, you may proceed to place the order and click “Add to Cart” then “Check out”. Select “Pay with KALEOZ Balance” and key in your login password to complete the payment. How to identify a good seller? The rating for sellers is shown on the product page. The seller’s level is indicated by the number of hearts, diamonds or crown below the seller’s name. Please refer to the image below to further understand a seller’s tier. A seller’s rating is determined by the number of completed transactions. However, some sellers with lower ratings might just be a new user. If they happ
  • How to Withdraw

    Making a funds withdrawal is easy and quick. Watch the video guide below: Select a payment method for fund withdrawals.* After selecting a payment method, you must verify it by clicking on the “Proceed Withdrawal Verification” button. You will be asked to verify yourself, simply follow the instructions on the page. Once the identification has been verified, you will now have access to use this channel of payment for all future withdrawals. *A verified account with documents allows for higher limits. Withdraw Funds Follow the steps on screen to request for funds withdrawal.
  • How to Top Up

    Choose Bank Account Go to SEAGM Payment Method page to find bank account info. Transfer Top-Up Amount Transfer via manual online banking, ATM Transfer or Cash Deposit Machine. Screenshot transfer confirmation page or take a photo of the ATM/Cash Deposit Machine receipt. Contact Customer Support Contact our customer support via Live Chat to inform us about your bank transfer. Account Top-up Customer support will then top up your KALEOZ account based on your bank transfer confirmation screenshot or ATM/Cash Deposit receipt.

How to buy on KALEOZ

Choose your game Sign in to KALEOZ or register a SEAGM ID on Choose the game you wish to browse by going to the BUY page or searching it directly from the search box. Choose your item Use the filter to choose server, price and etc. Next, click the product title to go into the product page. Enter all the required information about your purchase and click “Add to cart”. Complete checkout Check the items in your shopping cart and then click “Checkout” to make payment. Receive Items Contact the seller via KChat to notify them of your payment and wait for your item delivery.

How to sell on KALEOZ

Registering as a seller Go to the “Sell” page. Enter all the information required and submit your seller application. You'll be notified once you're approved as a seller. Listing items Once approved as a seller, go to “My Products” page to list your items for sale. Enter all the required information before publishing your item for sales. Provide as many details as possible in the description to better inform buyers of the trading time, place and method. Manage items Items can be managed on “My Products” page. You can edit the title, keywords, photo, pricing, delivery methods, and descriptions. Manage sales order Manage your sales orders from "My Sales Orders” page. Click “Order Details” for the details of your sales order.