The seller must deliver the product within 3 days. You may remind the seller by chatting with them on KChat to initiate the delivery.
However, if the seller fails to deliver a paid order to the buyer in 3 days, the order will be automatically canceled and funds will be returned to the buyer’s account.
Alternatively, if the seller does not respond or deliver the order after 1 hour, a buyer can request a refund on the paid order. Once the buyer has requested the refund, a seller will have 6 hours to deliver the order or agree to issue a refund to the buyer.
How to request a refund
- Mouse over your KALEOZ account name to see the user panel. Click on "My Orders".
- Click on the Order ID (KXXXXXX) of the order that you would like to refund.
- Click on the "Request Refund" button.
Note: Once an order is refunded, the money will be refunded to your KALEOZ account balance.