What happens if I have not received my order? Can I ask for a refund?

The seller must deliver the product within 3 days. You may remind the seller by chatting with them on KChat to initiate delivery.

However, if the seller fails to deliver a paid order to the buyer in 3 days, the order will be automatically canceled and funds will be returned to the buyer’s account.

Alternatively, if the seller still unable to contact or deliver the order after 1 hour. Buyer can request refund on the paid order. Once buyer requested refund, seller will have 6 hours to deliver the order or agree refund the order to buyer.

Check your paid order by clicking the order number or Order details. Click Request Refund option. After requested refund, system will refund the order if seller didn't take action in 6 hours.