When you engage with KALEOZ customer support through LiveChat, you have the opportunity to provide feedback on the service received. After concluding a LiveChat conversation, an automatic popup will appear, prompting you to rate the customer service experience.
1. Rating Options:
Excellent: If you are highly satisfied with the service.
Great: If the service met your expectations and was satisfactory.
Average: If the service was okay but could be improved.
Poor: If the service did not meet your expectations.
Bad: If the service was unsatisfactory.
2. Adding Comments:
Alongside the rating options, there is a space provided for comments. Feel free to elaborate on your experience or provide specific details about the service you received. Your comments can offer valuable insights for continuous improvement.
**In the event that the rating popup does not appear automatically, there's no need to worry. Simply request it from the chat representative, and a chat rating will be sent out manually.