No, you cannot. Our platform currently only supports a single payment method per order. This means that you cannot use a combination of KALEOZ Balance and other payment methods to pay for an order.
If you have KALEOZ Balance and the balance is insufficient to cover the order amount, you have the following options:
1. Top up your KALEOZ Balance.
In cases where your KALEOZ balance is insufficient, you have the option to reload your KALEOZ balance. Please note that this option may not be available for certain currencies on our platform. For detailed instructions on how to reload your balance, please click [here].
2. Use other payment methods.
If balance recharge is not available for your currency or if you do not want to reload your KALEOZ Balance, you can use other payment methods that are available on our platform. Click [here] to check the list of supported payment methods on KALEOZ.
Regarding the remaining balance in your KALEOZ account, you can contact customer support to have it refunded to your original payment method or bank account.
Here are some additional things to keep in mind:
1. Refunds may not be possible for certain payment methods such as Cryptocurrency, RazerGold, Neosurf, etc.
2. The processing fees charged by certain payment merchants (such as Credit Cards) may not be returned.
3. The processing time for refunds may vary depending on the payment method that you use.