• KALEOZ Gift Card FAQ

    What is a KALEOZ Gift Card? KALEOZ Gift Cards are an alternative, easy and convenient payment method for selected countries to top up your balance via a digital code in KALEOZ. However, the countries currently available for KALEOZ Gift Cards include China (CN), United States (US), and Europe (EU). Gamers can top-up their digital code anytime to purchase any product in the KALEOZ marketplace. Where can I buy KALEOZ Gift Cards? Kindly click HERE. Will KALEOZ Gift Card PINs expire? Yes. KALEOZ Gift Card codes are valid for two (2) years from the date of purchase. Be sure to redeem it before it expires! Can I refund the balance from a KALEOZ Gift Card? No. The balance is non-refundable & non-transferable. How do I redeem a KALEOZ Gift Card PIN? Step 1: Login to your KALEOZ Account and proceed to "My Account". Step 2: Click on "Top Up Account Balance". Step 3: Click on "KALEOZ Gift Card". Step 4: Key in the KALEOZ Gift Card PIN code and click "TOP UP" to complete yo
  • Paying for your order with Cryptocurrency on KALEOZ

    Cryptocurrency is an encrypted data string that denotes a unit of currency. It is monitored and organized by a peer-to-peer network called a blockchain. Follow these simple steps below to pay with Cryptocurrency: Step 1: Add the item you would like to purchase to your cart. Then click "Pay Now". Step 2: Choose "Online Payment" and select "Cryptocurrency". Then proceed with "Pay Now". Important Note: Cryptocurrency payments are NOT refundable. You must ensure that the transaction amount keyed in or displayed is correct before confirming the transaction. Once confirmed, the transaction cannot be revoked, canceled, or refunded. Step 3: You will be redirected to the checkout page. You may choose your preferred cryptocurrency to pay for the order. Step 4: You're required to enter your full name (as in your Passport or ID card) in order to comply with the regulations. Step 5: You will need to complete the transaction by using the address or QR code generated.Step 6: You will be redirect
  • How do I contact a seller?

    You may contact a seller for any query before making an order or to ask about an order delivery after making the payment by using KChat. Buyers can refer to the dialogue box to determine whether a seller is online or not. Additional info: A BLUE dialogue box means that the seller is online, and a GREY dialogue box means that they are offline.As a gentle reminder, do check the seller's availability before placing an order to avoid long waiting times.
  • How do I make a purchase on KALEOZ?

    1. Choose your game Sign in to KALEOZ or register a SEAGM ID on www.seagm.com. Choose the game you wish to browse by going to the BUY page or searching it directly from the search box. 2. Choose your item Use the filter to choose server, price and etc. Next, click the product title to go into the product page. Enter all the required information about your purchase and click “Add to cart”. 3. Complete checkout Check the items in your shopping cart and then click “Checkout” to make payment. 4. Receive Items Contact the seller via KChat to notify them of your order and wait for your item delivery.
  • How do I top up my KALEOZ balance?

    Step 1: Proceed to "My Account".Step 2: Select "Top Up Account Balance". Or you may click on this link to direct you to the page.Step 3: Enter the amount and click "Top up".Step 4: Choose a payment method and pay accordingly.Step 5: Start shopping with your KALEOZ balance!Important Note: Only certain payment methods are available for KALEOZ Balance Top Up. For more information, kindly refer to Payment Methods.
  • The seller is uncontactable or not delivering within the stipulated delivery time. What can I do?

    1. Contact the seller to ask for delivery of the item or a refund. You are advised to remind the seller by chatting with them on KChat to initiate the delivery. However, if the seller fails to deliver a paid order to the buyer in 3 days, the order will be automatically canceled and funds will be returned to the buyer’s account. Alternatively, if the seller is unable to fulfill the order, the buyer may request the seller to cancel the order immediately. 2. Manually Request a Refund If the seller does not deliver a paid order within 1 hour, the buyer can apply for a refund. However, the order will not be refunded immediately, because the request must be approved by the seller. Within 6 hours after requesting a refund, the seller can choose to deliver the order immediately or agree to the refund. If there is no response from the seller after 6 hours, the order will be automatically refunded by the system.Notes: Buyers can only request this refund only once for an order. If they c
  • I did not receive my paid order but the order details shows that the order has been delivered by the seller.

    You may try to contact the seller using KChat for clarification by clicking on "Chat With Seller". In the event that there is no response from the seller, please click "Request Refund" on the delivery confirmation to notify our team so that we may investigate the matter. Please take note the buyers have a 72-hour period to refute an order. Otherwise, it will be deemed successfully delivered after the stipulated time frame.You may check this guide to request a refund for the "Waiting Confirmation" order.
  • What if the seller confirmed the delivery without giving anything? Can I further escalate the cancellation request?

    If you encounter this issue, kindly report to us immediately by contacting our KALEOZ Support via Kchat or emailing our support at support[email protected] for further assistance. Next, you should click “Request Refund” in order to get this order canceled since the seller did not deliver your item. You may escalate this dispute to the KALEOZ Support team for investigation if the seller refuses to refund the order.
  • What happens if I have not received my order? Can I ask for a refund?

    The seller must deliver the product within 3 days. You may remind the seller by chatting with them on KChat to initiate the delivery. However, if the seller fails to deliver a paid order to the buyer in 3 days, the order will be automatically canceled and funds will be returned to the buyer’s account. Alternatively, if the seller does not respond or deliver the order after 1 hour, a buyer can request a refund on the paid order. Once the buyer has requested the refund, a seller will have 6 hours to deliver the order or agree to issue a refund to the buyer. How to request a refundMouse over your KALEOZ account name to see the user panel. Click on "My Orders".Click on the Order ID (KXXXXXX) of the order that you would like to refund.Click on the "Request Refund" button.Note: Once an order is refunded, the money will be refunded to your KALEOZ account balance.
  • Can I request a refund for my payment?

    In cases where your order is canceled due to the seller failing to fulfill an order, you may consider finding another seller that might be selling the same desired item. Alternatively, you can request a refund for your payment under the following circumstances: Found no other seller offering the same item. Other seller offers are selling at a higher-than-expected/unreasonable price. If you encounter any of the above and wish to get your payment refunded, kindly contact our KALEOZ Support for assistance on this matter.Please note the following:1. Refunds may not be possible for certain payment methods such as Cryptocurrency, RazerGold, Neosurf, etc. In such cases, the amount can only be used for a new purchase on KALEOZ.2. When refunding your payment to the original payment method used, the processing fees charged by certain payment merchants (such as Credit Cards) may not be returned.
  • I have successfully cancelled an order. Where are my funds now?

    Once the order is successfully canceled/refunded, your funds will be returned to your KALEOZ account balance. You may check your KALEOZ account balance HERE.You may use your KALEOZ balance to place a new order with another seller for the same product/service(s). Check this guide to learn more about paying for orders using your KALEOZ balance.
  • How do I identify a good seller?

    The rating for sellers is shown on the product page. The seller’s level is indicated by the number of hearts, diamonds, or crowns below the seller’s name. Please refer to the image below to further understand a seller’s tier. A seller’s rating is determined by the number of completed transactions. However, some sellers with lower ratings might just be new users. If they happen to offer an item with desirable pricing, you may consider purchasing from them. Despite a lower seller rating, users can still shop on KALEOZ safely as we offer complete protection from possible frauds or scams.
  • How do I rate a seller?

    After delivery is completed, buyers may rate the quality of service provided by the seller. You can also leave a comment or review, which will be shown to other future buyers that view the product.
  • What payment methods does KALEOZ support?

    KALEOZ supports different types of payment methods. You can take a look at the complete list of supported payment methods HERE. Alternatively, you may find all the payment methods available on the payment page once you check out your order.
  • I paid for my order. What should I do now?

    After paying for your order, you should contact the respective seller on KChat to proceed with your order. You can click on the chatbox to start chatting with the seller. Additional info: A BLUE dialogue box means that the seller is online, a GREY dialogue box means that they are offline.Please note that in some cases the seller might not be able to respond to you immediately due to various reasons. We advise checking for the seller's availability before placing an order by contacting the seller.