• KALEOZ Gift Card FAQ

    What is a KALEOZ Gift Card? Kaleoz gift card is a digital gift card that can be used to purchase game top-ups and other digital goods and services from Kaleoz Marketplace. Kaleoz Gift Cards are available in a variety of denominations and can be purchased using various payment methods, including credit cards, debit cards and other e-wallets. To use a Kaleoz gift card, users need to purchase the corresponding Kaleoz gift card based on the currency registered in their account. Where can I buy KALEOZ Gift Cards? Kindly click HERE. Will KALEOZ Gift Card PINs expire? Yes. KALEOZ Gift Card codes are valid for two (2) years from the date of purchase. Be sure to redeem it before it expires! Can I refund the balance from a KALEOZ Gift Card? No. The balance is non-refundable & non-transferable. How do I redeem a KALEOZ Gift Card PIN? Step 1: Login to your KALEOZ Account and proceed to "My Account". Step 2: Click on "Top Up Account Balance". Step 3: Click on "KALEOZ Gift Ca
  • Paying for your order with Cryptocurrency on KALEOZ

    Cryptocurrency is an encrypted data string that denotes a unit of currency. It is monitored and organized by a peer-to-peer network called a blockchain. Follow these simple steps below to pay with Cryptocurrency: Step 1: Add the item you would like to purchase to your cart. Then click "Pay Now". Step 2: Choose "Online Payment" and select "Cryptocurrency". Then proceed with "Pay Now". Important Note: Cryptocurrency payments are NOT refundable. You must ensure that the transaction amount keyed in or displayed is correct before confirming the transaction. Once confirmed, the transaction cannot be revoked, canceled, or refunded. Step 3: You will be redirected to the checkout page. You may choose your preferred cryptocurrency to pay for the order. Step 4: You're required to enter your full name (as in your Passport or ID card) in order to comply with the regulations. Step 5: You will need to complete the transaction by using the address or QR code generated.Step 6: You will be redirect
  • How do I contact a seller?

    To contact a seller on KALEOZ, you have multiple options to initiate a conversation using KChat. Here's a guide for contacting sellers:1. From the Product Listing Page:Click on "Chat with seller" below the seller's username to start a conversation with the seller directly. If the seller is offline, you will see "Leave message" instead. Click on it to leave a message for the seller.2. From the Product Page:After clicking on a specific product, navigate to the product page. In the bottom left corner of the page, you will find the seller's profile section. Look for the "Chat with Seller" (if the seller is online) or the "Leave Message"  (if the seller is offline). Click on it to start a conversation with the seller directly.3. From the My Orders Page:Go to the "My Orders" page, where all your orders are displayed. Below the seller's username, you will find the KChat icon. Click on it to contact the seller directly.Additional info: A BLUE dialogue box means that the seller is online,
  • How do I make a purchase on KALEOZ?

    1. Choose your game Sign in to KALEOZ or register a SEAGM ID on www.seagm.com. Choose the game you wish to browse by going to the BUY page or searching it directly from the search box. 2. Choose your item Use the filter to choose server, price and etc. Next, click the product title to go into the product page. Enter all the required information about your purchase and click “Add to cart”. 3. Complete checkout Check the items in your shopping cart and then click “Checkout” to make payment. 4. Receive Items Contact the seller via KChat to notify them of your order and wait for your item delivery.
  • How do I top up my KALEOZ balance?

    Step 1: Proceed to "My Account".Step 2: Select "Top Up Account Balance". Or you may click on this link to direct you to the page.Step 3: Enter the amount and click "Top up".Step 4: Choose a payment method and pay accordingly.Step 5: Start shopping with your KALEOZ balance! Pay your order by selecting "KALEOZ Account Balance" and key in your login password to complete the payment.Important Note: Only certain payment methods are available for KALEOZ Balance Top Up. For more information, kindly refer to Payment Methods.
  • I haven't received my paid order, but seller marked it as delivered

    You may try to contact the seller via Kchat for clarification. If there's no response from the seller, kindly click on "Request Refund" on the order details page. You may escalate this dispute to the KALEOZ Support team for further investigation if the seller refuses to refund the order. Notes: The buyers have a 72-hour period to refute a waiting confirmation order. Otherwise, it will be deemed successfully delivered after the stipulated time frame. How do I request a refund for the "Waiting Confirmation" order? Step 1: Go to your "My Orders" page. Click on the order number "KXXXXXXX" to proceed to the order details page. Step 2: Click on the "Request Refund" to initiate the refund process. Step 3: Once the refund request is submitted, the seller has 24 hours to respond to your refund request. If the seller does not respond to this refund request within 24 hours, the system will automatically refund the order to the buyer. Step 4: If the seller rejected your refund request, you may c
  • What happens if I have not received my order? Can I ask for a refund?

    We understand that receiving your order in a timely manner is important to you. However, there may be situations where the delivery is delayed or you haven't received your order at all. In such cases, KALEOZ offers a comprehensive refund process to address your concerns and ensure your satisfaction. Before requesting a refund, we recommend reaching out to the seller through KChat to remind them to fulfill the order. Communication can often resolve issues and lead to a quicker resolution. If you haven't received your order despite contacting the seller, please refer to the following refund options available to you.Automatic Cancellation after 72 Hours:To safeguard your interests, we have implemented an automatic cancellation policy. If, within 72 hours (3 days) of payment, the seller fails to deliver your order, our system will intervene and cancel the transaction. The refunded amount will be credited back to your KALEOZ account balance. Please note that this process occurs automaticall
  • Can I request a refund for my payment?

    In cases where your order is canceled due to the seller failing to fulfill an order, you may consider finding another seller that might be selling the same desired item. Alternatively, you can request a refund for your payment under the following circumstances: Found no other seller offering the same item. Other seller offers are selling at a higher-than-expected/unreasonable price. If you encounter any of the above and wish to get your payment refunded, kindly contact our KALEOZ Support for assistance on this matter.Please note the following:1. Refunds may not be possible for certain payment methods such as Cryptocurrency, RazerGold, Neosurf, etc. In such cases, the amount can only be used for a new purchase on KALEOZ.2. When refunding your payment to the original payment method used, the processing fees charged by certain payment merchants (such as Credit Cards) may not be returned.
  • I have successfully cancelled an order. Where are my funds now?

    Once the order is successfully canceled/refunded, your funds will be returned to your KALEOZ account balance. You may check your KALEOZ account balance HERE.You may use your KALEOZ balance to place a new order with another seller for the same product/service(s). Check this guide to learn more about paying for orders using your KALEOZ balance.
  • How do I identify a good seller?

    The rating for sellers is shown on the product page. The seller’s level is indicated by the number of hearts, diamonds, or crowns below the seller’s name. Please refer to the image below to further understand a seller’s tier. A seller’s rating is determined by the number of completed transactions. However, some sellers with lower ratings might just be new users. If they happen to offer an item with desirable pricing, you may consider purchasing from them. Despite a lower seller rating, users can still shop on KALEOZ safely as we offer complete protection from possible frauds or scams.
  • How do I rate a seller?

    After delivery is completed, buyers may rate the quality of service provided by the seller. You can also leave a comment or review, which will be shown to other future buyers that view the product.
  • What payment methods does KALEOZ support?

    KALEOZ supports different types of payment methods. You can take a look at the complete list of supported payment methods HERE. Alternatively, you may find all the payment methods available on the payment page once you check out your order.
  • I paid for my order. What should I do now?

    After paying for your order, you should contact the respective seller on KChat to proceed with your order. You can click on the chatbox to start chatting with the seller. Additional info: A BLUE dialogue box means that the seller is online, a GREY dialogue box means that they are offline.Please note that in some cases the seller might not be able to respond to you immediately due to various reasons. We advise checking for the seller's availability before placing an order by contacting the seller.
  • How do I pay for my order with my KALEOZ balance?

    Step 1: Buyers can check their KALEOZ balance via the “Control Panel” to ensure the balance is sufficient for the order purchase. Step 2: After confirming the balance, you may proceed to place the order and click “Add to Cart” and then “Pay Now” to checkout. Step 3: Select “Pay with KALEOZ Account Balance”. You will be prompted for your account password to complete the payment. Notice: You may refer to this guide on how to reset your password if you forgot your account password or if you're using other platforms to login.
  • When should I click "Confirmed received"?

    You are advised to check whether you receive the right thing and amount before you click "Confirmed received". Once confirmed, the order payment will be transferred to the seller's account and it cannot be reversed. Any issues, such as scams, items not delivered, or items different from the description will not be under our obligation anymore since the order was completed under your consent via clicking “Confirmed received”.