![](https://kaleoz-media.oss-ap-southeast-1.aliyuncs.com/guide_content/faq/beginner/image-02.png?x-oss-process=image/resize,l_1000)
Step 2: Enter your email address > Click the checkbox at reCAPTCHA checkout > Click "Send reset password email"
![](https://kaleoz-media.oss-ap-southeast-1.aliyuncs.com/guide_content/faq/beginner/image-03.png?x-oss-process=image/resize,l_1000)
Step 3: Check your email inbox > Click the link in the email to complete reset password process.
Note: Please check your email JUNK or SPAM folder if you could not find the message in your INBOX.
![](https://kaleoz-media.oss-ap-southeast-1.aliyuncs.com/guide_content/faq/beginner/image-04.png?x-oss-process=image/resize,l_1000)
Step 4: Enter your new password > Click "Save"
Note: The password reset links included are time-sensitive and for one-time use only. If you click the link and it doesn't work, try requesting a new one and use the link as soon as you can.![](https://kaleoz-media.oss-ap-southeast-1.aliyuncs.com/guide_content/faq/beginner/image-05.png?x-oss-process=image/resize,l_1000)