• Why choose KALEOZ?

    KALEOZ is committed to providing the best digital platform for gamers worldwide and helping them to make real money while having fun in-game. We're certainly not the only digital marketplace, but we strive to be the best. Here are the five (5) top reasons our customers choose us.Secured PlatformKALEOZ creates a secure environment for our customers and ensures that they can safely buy or sell gaming products and services online. KALEOZ functions as a mediator to ensure the safety of every transaction between buyer and seller. We have implemented a secure payment service where all payments will flow through KALEOZ. It ensures buyers receive the ordered product while assuring the sellers that they can receive payment after the product is delivered.Global Market AccessWe have convenient global payment channels for customers to buy and withdraw, allowing everyone to enter the global market. It gives our sellers the advantage of reaching domestic and international customers and significantly
  • How do I sell items on KALEOZ?

    Registering as a seller From the top directories, click on "Become a Seller". Enter all the information required and submit your seller application. You'll be notified once you're approved as a seller. You may check on this guide for seller registration. Listing items Once you have been approved as a seller, you can list your items for sale through the "My Products" page. Enter all the required information before publishing your item for sale. Provide as many details as possible in the description to better inform buyers of the trading time, place, and method. Here's the guide for item listing. Managing items Your items can be managed on the “My Products” page. You can edit the title, keywords, photo, pricing, delivery methods, and description of your items. Check out the guide for editing your products. Managing your sales orders Manage your sales orders from "My Sales Orders” page. Click “Order Details” for the details of your sales order. Here is the guide for order status
  • How do I withdraw my earnings?

    Making a withdrawal is quick and easy. Watch the video guide below: Select a payment method for fund withdrawals.* After selecting a payment method, you must verify it by clicking on the “Proceed Withdrawal Verification” button. You will be asked to verify yourself, simply follow the instructions on the page. Once the identification has been verified, you will now have access to use this channel of payment for all future withdrawals. *A verified account with documents allows for higher limits. Withdraw Funds Follow the steps on the screen to request funds withdrawal.
  • Can I change my account currency?

    A user may change their account currency by making a request with KALEOZ. Please reach out to our KALEOZ Support staff via KChat to assist you on this matter. *Please note that if you have placed an order before, you are no longer able to change your account currency.
  • Changing my email address and/or mobile phone number

    After a user requests to change their email address/mobile number, KALEOZ requires additional identification before we can proceed. This is intended to safeguard your KALEOZ account from potential financial crime, risks, or fraud. Here is how to proceed: Step 1: Contact the KALEOZ Support via KChat. Step 2: Inform the reason that you want to change your email address/mobile number. Step 3: KALEOZ Support will send a verification code to you.- Change email address: KALEOZ Support will send a verification code to your mobile number- Change mobile number: KALEOZ Support will send a verification code to your email address Step 4: Inform the verification code you received to KALEOZ Support. Step 5: After updating to a new email address/mobile number you need to do:- New email address: reset password before login to your account.- New mobile number: re-verify your mobile number.
  • Why is my KALEOZ account suspended?

    These are the most common reasons for account suspension: 1. Creating multiple accounts - One user only allowed to possess only ONE account. Creating more than one will result in the suspension of all your accounts. - Sharing of payment accounts or credit cards with another member.- Letting your friends access their accounts on your computer or device.- Encourage friends or relatives to create their own accounts rather than let them use yours.- Access your account via Cyber Cafe PCs. 2. Suspicious Activity - Using VPN, TOR, Game Boosters, or proxies when accessing our website.- Using a disposable email address during registration.- Using VOIP phone number during registration. 3. Submitting fraudulent disputes for delivered orders. 4. Provide offsite and personal offers to other KALEOZ users. 5. Violating terms in the User Agreement.If you wish to restore your suspended account, you may email us at [email protected]
  • How do I reset my password?

    Step 1: From the sign-in page on kaleoz.com, click Sign in > Click "Forget password?" Step 2: Enter your email address > Click the checkbox at reCAPTCHA checkout > Click "Send reset password email" Step 3: Check your email inbox > Click the link in the email to complete reset password process. Note: Please check your email JUNK or SPAM folder if you could not find the message in your INBOX. Step 4: Enter your new password > Click "Save" Note: The password reset links included are time-sensitive and for one-time use only. If you click the link and it doesn't work, try requesting a new one and use the link as soon as you can.
  • How do I enable KChat message notifications?

    To enable KChat message notifications, please follow these steps:Step 1: Login to your KALEOZ account > Click on "KChat" icon & expand chat. Step 2: Within the expanded chat section, click on the "Setting" icon.  Step 3: In the settings menu, you will find three notification options:Play notification sound: Check this option if you want to receive an audible notification sound when new messages arrive.Enable browser notification: Check this option if you want to receive browser notifications for new KChat messages. This will display a pop-up notification on your screen.Enable offline notification: Check this option if you want to receive email or SMS notifications for new KChat messages when you are offline.Step 4: After checking the desired notification options, click on the "Save" button to save your settings.
  • How do I change my region setting?

    Step 1: Click on the flag at the top right corner of the KALEOZ page. Step 2: From the Country/Region menu, select your country or region. Step 3: Click save to update your region.
  • How do I edit my account information?

    Users are allowed to update their profile data HERE. Click “Edit” to modify the details and then “Save” once you’re done.
  • I’ve made my payment via bank transfer but my order is still unpaid.

    Offline payments made via bank transfers, ATM transfers, or cash deposit machines must be processed by KALEOZ’s support staff. In order to proceed with the order, kindly contact KALEOZ Support to provide a screenshot of the payment receipt for payment verification. Once your payment has been verified, our KALEOZ support will credit the balance to your KALEOZ account. You may use the balance to pay for the order.Below is an example of the payment receipt: Here's a short guide on how to use the KALEOZ balance to pay for the order.Go to "My Orders".Find your order and click "Pay".Select "KALEOZ Account Balance" then key in your login password to complete the payment.
  • How do I cancel an order that has already been paid for?

    To cancel an order after payment, buyers will need to contact the respective seller via KChat to cancel their order. Otherwise, the order will be canceled automatically after 3 days (72 hours).
  • How do I verify my phone number?

    Step 1: Login to your KALEOZ account, then go to "My Profile". Step 2: Under User Information, click "Set Mobile Phone".Step 3: Choose your Country/Region and enter a valid phone number. Click "send verification SMS" and wait for the verification code message on your phone.Step 4: Enter the verification code and click "Verify mobile phone number".Step 5: Congrats, you've completed the phone number verification step.Kindly contact our KALEOZ Support for further assistance if you're facing any problems.
  • How do I unlink my SNS account? (Facebook/Twitter/Google/VK/QQ)

    Step 1: Login to your account at SEAGM and go to "My Profile". Step 2: Click on the disconnect icon to unlink your SNS account. Step 3: Re-login to your account on KALEOZ with the registered email address. Alternatively, you may contact KALEOZ Support for further assistance.
  • Why my KALEOZ account is locked?

    You may not be able to access your account due to the following reasons:1. You forgot your login details or it says "Invalid login email or password" when attempting to login.You can reset your password to keep your account secure. 2. Your account is locked due to many failed login attempts. If you can’t remember your password, please contact our KALEOZ Support team for assistance in unlocking your account. Once your account is unlocked, you can reset your password to help keep your account secure.3. You tried to reset the password, but it says "Account was suspended. Please contact KALEOZ Support if this was a mistake"This is just a temporary suspension of your account, you can file a request to a KALEOZ Support officer to unsuspend your account. However, KALEOZ reserves the right to suspend or block access to and use of the services for any offenses and for any length of time.