You may contact a seller for any inquiries (before making an order) and to ask about an order delivery (after making the payment) using KChat.
Buyers can refer to the dialogue box to determine whether a seller is online or not.
- How do I sell items on KALEOZ?
- How do I withdraw my earnings?
- Can I change my account currency?
- Changing my email address and/or mobile phone number
- Why is my KALEOZ account suspended?
- How do I reset my password?
- How do I enable browser notifications for KChat?
- How do I change my region setting?
- How do I edit my account information?
- I’ve made my payment via bank transfer but my order is still unpaid.
- How do I cancel an order that has already been paid for?
- How do I verify my phone number?
- How do I unlink my SNS account? (Facebook/Twitter/Google/VK/QQ)
- Why is my KALEOZ account locked?
- Why do I have to submit a self-portrait with ID card for seller verification?
- How do I view my account transaction history?
- How do I register for a KALEOZ account?
- How do I contact KALEOZ Customer Service?
- How do I check my KALEOZ balance?
- What is KALEOZ Support? How do I contact them?
- How do I leave a message for KALEOZ? What is Support Message?
- What is KALEOZ Account Balance?
- How do I change my password?
- How do I check my purchase history?
- How do I change my username?
- Can I have multiple KALEOZ accounts?
- How do I delete my account?
- How do I cancel the account deletion request?
- Why choose KALEOZ?
- KALEOZ Gift Card FAQ
- How do I contact a seller?
- Paying for your order with Cryptocurrency on KALEOZ
- How do I make a purchase on KALEOZ?
- How do I Top Up my KALEOZ balance?
- The seller is uncontactable or not delivering within the stipulated delivery time. What can I do?
- I did not receive my paid order but the order details shows that the order has been delivered by the seller.
- What if the seller confirmed the delivery without giving anything? Can I further escalate the cancellation request?
- What happens if I have not received my order? Can I ask for a refund?
- Under what kind of circumstances can I request a refund for my payment?
- I have successfully cancelled an order. Where are my funds now?
- How do I identify a good seller?
- How do I rate a seller?
- What payment methods does KALEOZ support?
- I paid for my order. What should I do now?
- How do I pay for my order with my KALEOZ balance?
- When should I click "Confirmed received"?
- Why did my payment attempt fail?
- What happens if the order is not paid within the given time?
- Can I make orders from multiple different sellers in my shopping cart and check them out all at once?
- What can I do if the products or services delivered is different from the description?
- Why I can't top up my KALEOZ balance?
- Why can't I purchase products from certain games on KALEOZ?
- Can I get a refund or replacement for submitting an incorrect ID in my order?
- How do I cancel my unpaid order?
- How do I check my order details?
- Am I eligible for the in-game first-time top up bonus?
- How do I pay using ShopeePay on KALEOZ?
- How do I pay using Online Banking?
- Offline Payment by Internet Banking Transfer, ATM Transfer and Cash Deposit Machine
- How do I pay using Touch n Go eWallet on KALEOZ?
- What are Payment Processing Fees?
- Why is the transaction amount charged on my bank account/e-wallet different from the amount shown on my order?
- How do I track my order status?
- Paying with Razer Gold Wallet in KALEOZ
- Topping up your KALEOZ Balance with a Razer Gold prepaid card
- I did not get any SMS verification codes when processing payment. What can I do?
- Order Expiry in KALEOZ
- How do I manually request a refund for an order I already paid for?
- Is there a limit for how many items I can add to my shopping cart?
- Paying via Razer Cash with 7-Eleven/Physical Store
- How do I request refund for a "Waiting Confirmation" order?
- Is there a limit to the payment amount for a single order?
- I paid for my order, but why is my order status still not paid?
- Can I cancel the balance refund request while it's under processing?
- How to partially refund an order?
- FAQs: Credit/Debit card payment attempts failed
- Payment via Stripe
- Sales Tax and Service Tax (SST)
- Prohibition of Illegal Activities for Sellers
- Seller Rules and Regulations
- Seller Withdrawal Fees
- The Premium Seller Programme
- [MALAYSIA] Local to Local - Lower Sales Fees Programme
- Seller Level Rating and Sales Fees
- Seller Assistant FAQ
- Why is my withdrawal transaction delayed?
- Becoming a trusted/reputable seller
- Creating an item listing
- How do I edit my product information?
- What should I include in my item descriptions?
- How do I check My Sales Orders?
- How do I contact a buyer?
- I accidentally clicked on “Delivered” without delivering the order. What can I do?
- I delivered the order to the buyer but the buyer insists that they did not receive the item(s). What can I do?
- How do I cancel an order?
- How do I withdraw my funds/earnings?
- Becoming a seller on KALEOZ
- Duplicate Listings Policy
- Is there an auto-reply feature?
- Setting up auto-replies
- Setting up quick replies
- Using quick replies
- Can I request for KALEOZ to make a new game listing if I can't find it on the website?
- Uploading delivery proof in the Order Log section
- I have delivered the order but the buyer did not confirm the delivery.
- Is there a notification when new orders come?
- How long should I keep the delivery proof?
- What should I do to an abusive review?
- How do duplicate an item listing? What is the "Duplicate" option?
- How can I edit multiple product listings at the same time? What is the "Multiple Edit" option?
- What is the "Close Store" feature?
- How do I respond to a buyer review?
- 5 Tips for KALEOZ sellers
- Sales Order Status Guide and Overview
- Product Promo Feature
- How do I check a buyer's purchase history?
- How do I refund an order to the buyer?
- How do I proceed with withdrawal verification?
- Where do I edit my bank account details?
- Why I can't submit a seller application?
- Do I have to register a Rapyd account to withdraw my income?
- What do I need to provide for the Know-Your-Customer (KYC) verification?
- How do sellers bind with multiple withdrawal bank accounts?
- How do I set the purchase limit for my listings?
- What shall I do before delivering the orders?
- Why my seller application has been rejected?
- How to sell items on KALEOZ Steam Market
- How to buy items on KALEOZ Steam Market
- STEAM Trade FAQ
- STEAM Account Authorization
- STEAM Transaction Restrictions
- How to contact Steam Support?
- KALEOZ Steam Market App FAQ
- How to unbind my Steam account?
- Game Account Selling Policy
- How to find my Sausage Man ID?
- How to find my PUBG Mobile Player ID?
- How to find my Game ID for Bullet Angel?
- How to find my Free Fire ID?
- How to find your User ID & Zone ID in Mobile Legend: Bang Bang (MLBB)?
- How to find my Business Registration No. for Counter:Side?
- How to buy Genshin Impact Genesis Crystals?
- How to buy EOS RED Diamonds at the lowest price?
- How to buy Identity V Echoes?
- How to find my RID and Server for MU Archangel?
- How to check The Legend of Neverland Character ID？
- Alchemy Stars - What are the uses of Lumocrystals?
- How to find my Bigo ID and Verification code for Bigo Live?
- Where to find my WeSing ID?
- How to buy Be The King: Judge Destiny Gold?
- How to check Honkai Impact 3 User ID?
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- How to check Dynasty Warriors: Overlords Character ID?
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- FAQs: Purchasing Genshin Impact Genesis Crystals
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- Where's my Player ID for Alchemy Stars?
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- How to buy Fantasy Town Ruby?
- How to find Apex Legends Mobile Player ID?
- How to find my Character ID in Laplace M SEA?
- Where's my Eclipse Isle User ID？
- How to buy DC Worlds Collide Diamonds?
- How to find My Hero ID in My Heroes?
- How to find LifeAfter Account ID?
- How to check The Lord of the Rings: Rise to War UID？
- How to buy Top Mech: Future Wars Gold?
- How to find Ragnarok:The Lost Memories UID?
- How to find my ZEPETO username?
- How to find Ys 6 Mobile Role ID?
- Where to find my User ID for Nimo TV?
- Where to find my Player ID for Teen Patti Gold?
- How to find my Likee ID?
- Where to find my WeTV ID?
- Where to find my Role ID for Never After?
- How to find Auto Chess User ID?
- Where is my Mirage: Perfect Skyline User ID?
- How to find DDTank Origin Account ID?
- Where is my User ID for Ludo Club?
- How to find Player ID in Seven Mortal Sins X-TASY?
- How to buy Omega Legends Gold?
- How to find DC Worlds Collide Player ID?
- How to find Flash Party ID?
- How to find Hyper Front Role ID?
- Where is my Player ID for Tower of Fantasy?
- How to find my Business Registration No. in Counter:Side - SEA?
- How to find Monkey King: Arena of Heroes Character ID & Server?
- Where to find my MU Origin 3 Role ID?
- How to find my MeMe Live ID?
- How to find MU Origin 2 User UID?
- How to find Lords Mobile IGG ID?
- How to find character ID in Dynasty Warriors: Overlords (SEA)?
- Where to find my Heroes Evolved Player ID?
- How to find Character ID in Knives Out?
- How to find Thetan Arena User ID?
- Where to find my Light of Thel: Glory of Cepheus (SEA) user ID?
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- How to find Tantan ID?
- How to find Torchlight: Infinite Character ID and Name?
- Where to find my User ID for Blockman GO?
- Where can I find my User ID for Badlanders ?
- How to find Time Raiders User ID and Name?
- Where is my Ragnarok M: Eternal Love (SEA) Character ID?
- How to find my account number in Boxing Star?
- Where is my BLEACH Mobile 3D User ID?
- How to check Goddess of Victory: NIKKE User ID?
- Where can I find my Snap ID for Marvel Snap?
- Where is my ONE PUNCH MAN: The Strongest UID and SID?
- Where is my Arena Of Valor UID?
- How to check Arena Mania: Magic Heroes User ID?
- How to check Path to Nowhere User ID?
- Where is my Echocalypse User ID?
- How to find Character ID in Entropy 2099?
- Where is my Top Eleven Manager ID?
- How to find the user ID in MARVEL Super War (SEA)?
- Where is my Higgs Domino User ID?
How do I contact a seller?