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Becoming a seller on KALEOZ
To become a seller, follow the steps below: Step 1: In the navigation panel, click on "Become a Seller". Step 2: Click on "Start Earning" and link to the Seller Verification form below. Step 3: Fill in the form with your FULL NAME, DOCUMENT/NUMBER, ADDRESS, and TAX INFORMATION (if applicable) exactly as it appears on your Identity Card, Passport, Driver's License, or Residence Permit. Step 4: After filling in all the details, click on "Submit Seller Verification". Step 5: You will need to click on the "LINK to complete seller verification" to proceed with document submission. Step 6: Follow the instructions to submit your documents for Seller Verification.Step 7: Get ready for your video selfie!NOTE: If you accidentally "Cancel" the pop-up message for accessing your microphone and camera, don't panic. You may click the reverse arrow to go back to Step 6.Step 8: Within 24 hours, you will receive a notification regarding your application. Get ready to st -
Becoming a trusted/reputable seller
To gain the trust of your buyers, you should deliver orders on time and accurately. Delivering orders will not only get you good reviews, but also help get a higher order success rate and a better seller rating. On top of that, to avoid getting bad reviews, you should close your store during times when you are not operating or not available. Learn more:Seller Level RatingsWhat is the "Close Store" Feature? -
Why do I have to submit a selfie with ID card for seller verification?
You must complete verification in accordance with the regulations, and only verified sellers can conduct product sales services.Please feel free to reach out to KALEOZ Support or email us at [email protected] with any further comments, concerns, or suggestions you wish to share. You may chat with KALEOZ Support for further assistance. -
Why can't I purchase products from certain games on KALEOZ?
In June 2020, the Indian government had issued a ban on all mobiles apps from China. As such, our India customers will not be able to purchase any products from certain affected mobile apps. -
Can I request for KALEOZ to make a new game listing if I can't find it on the website?
Of course! If you would like to sell a product or service for a specific game but it is not listed on our website, just tell us! Please contact our KALEOZ support team via Kchat or email us at [email protected] and provide us the URL to the official game site of the product/service you'd like to sell. -
5 Tips for KALEOZ sellers
1. Prioritize customer satisfaction- Fast deliveryThe current customer trends expect fast delivery, which means you need to complete orders in the shortest time possible. If you need to rest for a while or take an extended break, you should enable the Close Store feature. This prevents customers from placing orders during your down time and being disappointed by slow delivery times.Learn more: What is the "Close Store" feature?- Friendly replies to buyer queries and requestsProviding customers with great customer service can relate to customers and make first-time buyers become loyal customers. Happy customers buy more, and they are often more willing to spend more money than other customers. The better your customer service, the more likely your customers' price sensitivity will decrease.2. Actively manage your customer feedback- Proactively contact customers to leave positive reviewsDon’t passively wait for customers to review, you should instead go to them. After the product -
Why I can't submit a seller application?
There is no withdrawal method available for your transaction currency at the moment. Therefore, you're unable to submit a seller application. Click HERE for more information.Alternatively, you may contact KALEOZ Support for more inquiries.Note: The transaction currency is fixed and cannot be modified once you had selected. -
What do I need to provide for the Know-Your-Customer (KYC) verification?
In order to withdraw your income, you must proceed with the withdrawal verification first. Step 1. Upload clear selfies of yourself holding an ID/Passport/Driving License that clearly shows your full name. You may use the same photo that you used to apply for seller verification. Step 2. Upload a screenshot or photo of your bank statement/internet banking page clearly showing your full name and account number. Notes: Your bank account holder's name must be the same as the seller applicant's name. Here is a sample of the bank statement. Your full name and bank account number are needed. Step 3. Once you have uploaded both photos, you may submit your withdrawal account verification. Kindly proceed with phone verification if you haven't. Notes: Your application will be processed within 24 hours. -
Why my seller application has been rejected?
Your seller application will be rejected if:ID/Passport invalid.Blur image.The applicant's name doesn't match the ID/Passport.Multiple registrations.Violating rules and regulations.KALEOZ reserves the right to amend the seller application policy without prior notice.
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