• FAQ for Buyers

    How do I edit the information of my account? Users are allowed to update their profile data HERE Click “Edit” to modify the details and then “Save” once you’re done. How do I pay for my order with my Kaleoz balance? Buyers can check their top-up balance via the “Control Panel” to ensure the balance is sufficient for the order purchase. After confirming the balance, you may proceed to place the order and click “Add to Cart” then “Check out”. Select “Pay with KALEOZ Balance” and key in your login password to complete the payment. How to identify a good seller? The rating for sellers is shown on the product page. The seller’s level is indicated by the number of hearts, diamonds or crown below the seller’s name. Please refer to the image below to further understand a seller’s tier. A seller’s rating is determined by the number of completed transactions. However, some sellers with lower ratings might just be a new user. If they happ
  • FAQ for Sellers

    How to become a seller on KALEOZ? To become a seller, follow the steps below: Click on "Become a Seller" from the menus Read the seller identity verification carefully as highlighted in red below. All the information provided must be accurate as you are required to provide proof of identity via your legal ID before cashing out any of your earnings. Click on "Submit Seller Verification" and then wait for the KALEOZ support to proceed with your request. Within 24 hours, you will receive a notification regarding your application. Get ready to start selling! How to become a Trusted Seller? Any sellers can achieve Trusted Seller status. As long as you deliver orders on time and accurately, you will earn a good rating from buyers. This rating will then eventually earn you the Trusted Seller status as long as you consistently provide good services. Here is an example of a Trusted Seller. To check seller rating and the associated fees for cashing out, go HERE.
  • MaplestoryM FAQ

    How can I sell MapleStory M Mesos and items on KALEOZ? Click user and select "My Product" under "I AM SELLER". Click "Create New item". Key in MapleStory M in the search bar then select MapleStory M. Select "Mesos" or "Items" depending on the product type you are listing. Select the game server where you want to sell your Mesos and items. Create your own product name, fill in the description, amount, price and upload a photo for your product listing. Once the information has been filled up, click "Save and list product" and your product will be available on the marketplace in KALEOZ.
  • How do KALEOZ protect for buyers

    In what circumstances KALEOZ will cover a buyer's purchase: The buyer didn't receive their order such as products/services. The buyer received a product/service that is significantly different from its description. KALEOZ does not cover the following: Buyers have validated and confirmed the receipt of the order. Buyer's remorse. Any transactions made outside of KALEOZ online marketplace. Any changes/update by the Official Game Developer or Game Publisher after delivery is successfully carried out. Fraudulent claims are not covered by KALEOZ. We reserve the right to pursue legal actions and permanently suspend a buyer's account for submitting fraudulent claims. Buyers ought to confirm the receipt of your order after you have validated the products/services received is as defined in the product listing and in working condition. Confirming the receipt of your order marked that you are satisfied with your purchase and conform to release the payment to the seller. The buyer shall b
  • How do KALEOZ protect for sellers

    Create a listing at KALEOZ marketplace without worrying and let KALEOZ handle all essential verification so you can focus on your trading. In what circumstances sellers are covered by KALEOZ When a buyer is trying to dispute an order, and you as a seller manage to provide a complete set of delivery proof based on our services requirement, the seller will be reimbursed. All listings and account must be in line with our User Agreement KALEOZ does not cover the following: Unable to provide a complete set of delivery proof in the event of a trade dispute. Any transactions made outside of KALEOZ online marketplace. Incomplete order / Non-delivery order Product or services not as described When a seller is trying to scam or intentionally fraud a transaction. KALEOZ reserve the right to permanently suspend the seller account and any available sales withdrawal will be canceled. Please note that this is not a product/services warranty.
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