What if the seller confirmed the delivery without giving anything? Can I further escalate the cancellation request?

If you encounter this issue, kindly report to us immediately by contacting our KALEOZ Support via Kchat or emailing our support at [email protected] for further assistance.

Next, you should click “Request Refund” in order to get this order canceled since the seller did not deliver your item.

You may escalate this dispute to the KALEOZ Support team for investigation if the seller refuses to refund the order.