Under what kind of circumstances can I request a refund for my payment?

In cases where your order is canceled due to the seller failing to fulfill an order, you may consider finding another seller that might be selling the same desired item.

Otherwise, you may request a refund of your payment under these conditions if your order was canceled:

  1. Found no other seller offering the same item.
  2. Other seller offers are selling at a higher-than-expected/unreasonable price.

If you encounter any of the above and wish to get your payment refunded, kindly contact our KALEOZ Support for assistance on this matter.