The seller is uncontactable or not delivering within the stipulated delivery time. What can I do?

  1. Contact the seller for initiate delivery or refund.
  2. You are adviced to remind the seller by chatting with them on KChat to initiate delivery.

    However, if the seller fails to deliver a paid order to the buyer in 3 days, the order will be automatically canceled and funds will be returned to the buyer’s account.

    Alternatively, if the seller is unable to fulfill the order, the buyer may request the seller to cancel the order immediately.

  3. Manual Request Refund
  4. If the seller does not deliver a paid order within 1 hour, the buyer can apply for a refund. However, the order will not be refunded immediately, because the request must be approved by the seller. Within 6 hours after requesting a refund, the seller can choose to deliver the order immediately or agree to refund. If there is no response from the seller after 6 hours, the order will be automatically refunded by system.

    Kindly note that system only provide this refund offer to each order for ONE TIME only.