The seller is uncontactable or not delivering within the stipulated delivery time. What can I do?

    1. Contact the seller to ask for delivery of the item or a refund.

    You are advised to remind the seller by chatting with them on KChat to initiate the delivery.

    However, if the seller fails to deliver a paid order to the buyer in 3 days, the order will be automatically canceled and funds will be returned to the buyer’s account.

    Alternatively, if the seller is unable to fulfill the order, the buyer may request the seller to cancel the order immediately.

    2. Manually Request a Refund

    If the seller does not deliver a paid order within 1 hour, the buyer can apply for a refund. However, the order will not be refunded immediately, because the request must be approved by the seller. Within 6 hours after requesting a refund, the seller can choose to deliver the order immediately or agree to the refund. If there is no response from the seller after 6 hours, the order will be automatically refunded by the system.

    Notes: Buyers can only request this refund only once for an order. If they choose to cancel the refund request, they will not be able to make a new refund request on the same order. However, the system will still refund an order automatically if it has not been delivered after 3 days (72 hours).