Refunds for Paid Orders

This guide provides detailed information on the refund process for paid orders on the KALEOZ platform. We understand that sometimes orders may not be delivered within the expected timeframe or meet your expectations. In such cases, KALEOZ offers various refund options to ensure a seamless shopping experience for our users.

Automatic Cancellation after 72 Hours:
To safeguard your interests, we have implemented an automatic cancellation policy. If, within 72 hours (3 days) of payment, the seller fails to deliver your order, our system will intervene and cancel the transaction. The refunded amount will be credited back to your KALEOZ account balance. Please note that this process occurs automatically, eliminating the need for you to take any further action.

Immediate Refund with Seller Consent:
In situations where you haven't received your order and wish to request an immediate refund, you can easily contact the seller through KChat. Explain the situation and kindly ask for a refund. If the seller agrees and cancels the order, the refund will be promptly processed and credited back to your KALEOZ account balance.

Manual Refund Request:
If one hour has passed since payment, and you still haven't received your order, KALEOZ allows you to manually request a refund. [click here for detailed instructions on the refund request process). Upon initiating the refund request, if the seller fails to deliver the order or neglects to respond within 6 hours, our system will automatically cancel the order and promptly return the funds to your KALEOZ account.
Note: You can only manually request a refund once for each order. If you cancel the refund request, you will not be able to initiate a new refund request for the same order. However, if the order has not been delivered after 72 hours (3 days), the system will still refund the order automatically.