Help! I have delivered the order to the buyer but the buyer insists that he did not receive the item(s). What can I do?

If the buyer has already submitted a request to KALEOZ support, an investigation will be carried out. Please note that you are required to provide ALL of the screenshot/video evidence related to the order delivery so that the investigation conducted can be fair and precise. Both parties will be notified by the KALEOZ support once there is a resolution.