FAQ for Sellers

How to become a seller on KALEOZ?

To become a seller, follow the steps below:

  1. Click on "Become a Seller" from the menus
  2. Read the seller identity verification carefully as highlighted in red below. All the information provided must be accurate as you are required to provide proof of identity via your legal ID before cashing out any of your earnings.

    Click on "Submit Seller Verification" and then wait for the KALEOZ support to proceed with your request.

  3. Within 24 hours, you will receive a notification regarding your application. Get ready to start selling!

How to become a Trusted Seller?

Any sellers can achieve Trusted Seller status. As long as you deliver orders on time and accurately, you will earn a good rating from buyers. This rating will then eventually earn you the Trusted Seller status as long as you consistently provide good services. Here is an example of a Trusted Seller.

To check seller rating and the associated fees for cashing out, go HERE.

How do I check My Sales Orders?

To check your sales order history, you can do so HERE.

How do I contact the buyer?

Communication between buyers and sellers can be done via the KALEOZ KChat by clicking the chat box icon below the buyer’s name.

How and when do I rate buyers?

  1. Go to “My Sales Orders”.
  2. Click on “Comment”.
  3. After that, you may choose any of the ratings available and write a simple comment on the highlighted space. Click on “Comment” to finalize.

How do I cancel an order?

If the buyer requests for cancellation or there is a mistake on your order listing and you wish to cancel your order, you may click on “Refund to Buyer” to cancel the order.

How do I edit my product information?

  1. Go to “My Products”, click on the gear wheel icon on the side and then “Edit item”.
  2. After you are done editing, click on “Save and post item” and you are good to go. Alternatively, you may click “Save as my item” to save as draft and post it later.

What should I Include in my item descriptions?

Your items’ descriptions must be relevant and concise according to the item you’re selling. Please make sure that the information provided must be correct to prevent any possible misunderstanding or inconvenience to buyers.

It is always good to include your online time and downtime in according to your local timezone so that the buyer would know when to expect you to deliver the items or respond to their KChat inquiries.

Check HERE for seller rules and regulations.

How do I withdraw funds?

To withdraw funds, follow the steps below:

  1. Click on your registered KALEOZ account, and then “Withdraw funds”.
  2. You will then be directed to the Withdrawal method page with all the payment channels available to you. Click on the withdrawal method you prefer to proceed with the fund withdrawal.
  3. Once the request has been submitted, Kaleoz will process the refund within 1 working day/24 hours.

Please note that your fund might not be reflected or updated and be available immediately. It might take several working days to process and processing time might vary depending on the payment method selected.

NOTE: Minimum withdrawal amount varies between countries. See HERE for the complete list of relevant fees and withdrawal amount in respective currencies.

If you require a visual guide, you can also check out this Video Guide.

How to create an item listing?

You can refer to this Video Guide.

Help! I accidentally clicked on “Delivered” when the order is not actually delivered yet. What can I do?

If you have the desired product to trade, you may initiate the trade in-game with the buyer, and proceed as usual.

If you currently do not have the product to trade, or you ran out of stock, you may ask the buyer to click on “Request refund”. Next, you as the seller may click on “Agree refund” for order cancellation.

Help! I have delivered the order to the buyer but the buyer insists that he did not receive the item(s). What can I do?

If the buyer has already submitted a request to KALEOZ support, an investigation will be carried out. Please note that you are required to provide ALL of the screenshot/video evidence related to the order delivery so that the investigation conducted can be fair and precise. Both parties will be notified by the KALEOZ support once there is a resolution.